Online Store FAQs
Q: How long does it take for my order to ship?
A: Most orders ship within 2-3 business days but sometimes an item may not be in stock and need to be ordered, that may take up to 4 days for the order to ship. New release comic book orders ship in 1-2 days after release (Which is usually Wednesday Release).
Q: What does the "order status" mean?
A: "Unshipped" means your orders processing has not yet started. Most orders will change from "Unshipped" to "In Process" within 1 business day. "In Process" means your order has been printed out and sent to our warehouse to be pulled. "Shipped" means your order has been filled and sent to the post office. "Back-Ordered" Item is currently unavailable but we are expecting more soon.
Q: What is a "Business Day"?
A: This a regular work day usually Monday through Friday. Weekend days and Holidays are not considered business days.
Q: How long does my order take to arrive once it has shipped?
A: Most orders shipped via Priority Mail and arrive in 2-3 days.
Q: How do I qualify for Free Shipping?
A: All orders shipped to US addresses over $75.00 qualify for free shipping. All other orders shipped to US addresses, ship for a $5.99 flat rate.
Q: What do I do if something is wrong with my order when I receive it?
A: Although we strive to be 100% accurate sometimes mistakes happen so just call us at 847-524-6060 or email us at email@example.com and we'll take care of any problem to your satisfaction.
Q: Do you ship overseas or to Canada and how long will it take for delivery?
A: We ship Internationally. International orders have the choice of First Class International or Priority Mail International as the methods of shipping and the site will calculate the shipping based on weight. Delivery times vary based on method selected.
Q. What are the policies on Pre-Orders?
Dreamland reserves the right to limit or allocate any item we sell due to publisher allocations or other circumstance.
Pre-orders are non-cancelable unless the publisher cancels the product.
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